Monday Matters: Who Solves the Late-Night Problems?
This week’s Monday Matters arrived later than planned because of technical difficulties. That explanation is familiar to almost anyone who has worked for or volunteered with a small nonprofit. A website stops cooperating, a document will not open, an account becomes inaccessible, or a system that worked perfectly yesterday suddenly decides it has other plans. The work still needs to be completed because someone else will need it tomorrow morning. In a well-resourced organization, an information technology department, an administrative team, or a paid vendor may be available to solve the problem. In many small nonprofits, the solution is a volunteer sitting at a computer late at night, searching for instructions, testing possible fixes, resetting passwords, reconstructing lost work, and trying to make certain everything is ready for the next day. This is part of nonprofit work that rarely appears in an annual report. We celebrate the programs, performances, services, grants, and communi...